The Furniture Space  - 1915 E Katella Avenue, Orange, CA 92867

Shipping Methods & Options

Shipping & Delivery

Customer Pick-Up Policy

It is your responsibility to inspect all pick-up items prior to loading into your vehicle. If an item is picked up that has an imperfection, it is your responsibility to return the item to us for servicing. If requested and if possible, our employees can assist in loading pick-up items into/onto your vehicle; however, it is your responsibility to firmly secure any pick up items to your vehicle. www.thefurniturespace.com assumes no responsibility for items that are damaged due to accidents or weather conditions.

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Do you remove the old mattresses?

Local Area:  "White Glove Delivery/Set Up" comes with free removal of Mattress Set.
(San Diego, Orange, Los Angeles, Riverside and San Bernardino Counties - Maximum mileage radius may apply)

Non Local Area:  If you wish to add removal to your delivery service, please call or email and we can add this service for only $99. Otherwise, mattress removal is not part of the delivery service.

Please Note: We can not make delivery changes once the item is shipped.

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Do you ship to my State?

We ship nationwide in the continental 48 states that is road accessible. If your location is only accessible by ferry, please contact us for shipping prices. 

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. When your order ships, we will notify you via email. included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages by clicking the "My Account" link at the top right hand side of our site.

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When will my order ship?

All furniture or mattress sets in our warehouse ship out in 2-5 days; otherwise furniture are ordered and received from our manufacturers. Transit time is approximately 1 week after leaving our facility. You will receive a call from the shipper to make delivery arrangements with you once it has arrived at your local delivery facility. 

Please note that the products are checked in our warehouse before pick up by shipper (this does add time to shipment).

Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

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What about delivery confirmation?

We send tracking numbers through our automated e-mail system. This will allow you to track your order to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.

Delivery via FedEx/ UPS: Please note that FedEx/ UPS will not notify you prior to delivery. Once the item is shipped from our warehouse, we can provide you a tracking.

Delivery via Motor Freight Company: You will receive a call from the shipper to make delivery arrangements with you once it has arrived at your local delivery facility.

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How much is my delivery/shipping?

If the items in your order qualifies for 'Free Shipping' totaling $799 or more, your order ships Nationwide FREE! (with some exceptions).  To calculate shipping, add the items to your cart and press "Update." Delivery prices and options will be shown. Choose the delivery method that best suit your needs.

Even though we try to make ordering simple, due to limitations of software we may not be able to put each individual shipping charges for certain items. Should this happen, please note you will receive an e-mail from us and your credit card will not be charged until you authorize the difference in shipping charges.

Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. Items such as clearance, red tag, over stock, etc ... are not eligible for free shipping. Please contact us for shipping charge questions.

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An item is missing from my shipment.

If the shipment delivered to you is not in accordance with the number of cartons shown on the delivery receipt, have the delivering driver note the shortage on the delivery receipt when delivery takes place. Advise us of any shortage and we will trace the shipment with the delivery carrier. If the shortage cannot be located within a reasonable time, the missing items will be replaced.

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I received the wrong product.

Upon delivery, please check the shipping boxes thoroughly. Make sure the delivery receipt state your name and your address along with the product description of your order. Should these not match, please call 877-880-6462 while the carrier is still there.

If you have already accepted the product and you feel that you have received the wrong product, please contact customer service at support@thefurniturespace.com or by calling 877-880-6462 within 48 hours of receiving the product.

Please send several images of the boxes and the item(s) in question to support@thefurniturespace.com.

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My product is missing parts.

If you believe that parts were missing from your order, please attempt (if possible) to identify the missing items so that we may resolve your issue faster. Please contact us to resolve the issue. We will either send replacement parts or replace your product entirely, depending on the nature of the issue.

Please send several images of the boxes and the item(s) in question support@thefurniturespace.com.

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Southern California LOCAL Delivery Options

  • Drop Off Delivery (Garage or Ground Level Entrance)
  • Complete Set Up Delivery
  • FREE "Inside Delivery" on furniture & mattress that is $ 799.00 and up (Minimum order of $799 after discount)
    - Maximum mileage radius may apply
    - Restrictions apply to Red Tag, Promotional, Clearance items
    - All Local "White-Glove Delivery" comes with free removal of Mattress Set

Store Level - We will arrange delivery date/time with you at the time of sale.
Web Orders - You will receive a call after the order is received to schedule delivery date and time with a 4 hour window. In most cases, the driver will call 30 minutes before arriving.

If the item is available in our warehouse it will be schedule for delivery by our truck within 1 - 5 days depending your area.

Accessibility
Please have the area cleared and ready for the carrier to place your purchase. All driveways, hallways, doorways and stairways must be accessible. Otherwise the merchandise will be dropped off in the room requested ONLY. Customer is responsible to inform the carrier should there be any restrictions to the size of the truck in the area that you live in.

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Shipping Methods & Options

Majority of items ship nationwide but there could be some exceptions due to the nature of the product. You will be notified should it not qualify to ship or should there be extra shipping charges.

    **Minimum order of $799 after discount to qualify for free curbside nationwide shipping.
    **Promotions, Sale, Clearance, etc....do not qualify for additional discount.
    **Items such as clearance, red tag, over stock, etc ... are not eligible for free shipping.
    **Removing and adding items from furniture collections or mattress sets may change shipping from free to additional fees.
    **All shipping may take up to four weeks depending your location. Rural areas may take additional time.
    **We ship nationwide except to Hawaii and Alaska.
    **We can not make delivery changes once the item is shipped. Most UPS and FedEx orders ship to your front door, gated communities may be an exception.

Small Parcel:
We will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse.

Pillows, sheets and bedding. Your bedding order will be sent to you via Fed Ex, US Postal Service or UPS ground. Some products ship directly to you from our manufacturers

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Curbside Delivery:
Free on furniture & mattress that is $ 799.00 and up* (Minimum order of $799 after discount - most items).
The merchandise will be delivered to the driveway or curb in front of your home. Heavier items will be brought to the ground using a lift gate. It is the customer's responsibility to bring the items inside the home. If you are ordering a large item, please note that you may need a couple of people to help carry it inside.

Assembly Service: None
Packaging: The product will be left in the original packaging.

Inside Delivery (1st Dry Area):
A two-man team will bring the item inside the residence. If the merchandise weighs more than 300 lbs or has more than 4 pieces the product may be left in the first dry area of the residence or the garage. The product will not be carried up any internal flights of stairs. The merchandise can be carried up two flights of exterior stairs prior to the threshold of your home. If you live in an apartment above the second floor of a building without a freight elevator, we recommend upgrading to Platinum In-Home Delivery.

Assembly Service: No Unpackaging: The product will be left in the original packaging. *Additional charges will be incurred if an appointment to use the freight elevator is required.

White Glove In-Home Delivery & Set Up:
"White Glove" delivery may not be available in some areas**
The shipper will bring the item inside your residence to the room of your choice. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us.

 Packaging: The Carrier will remove and dispose of all packaging. 
 Assembly Service: The carrier will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other) limited to 30 minutes. Services do not include electrical, plumbing or component hookups.    
                 **RTA (Ready to Assemble) furniture, bunk beds and loft beds will be limited to Standard Curbside & Deluxe Inside Delivery only.
 
 Accessibility:  Please have the area cleared and ready for the carrier to place your purchase. All driveways, hallways, doorways and stairways must be accessible. Otherwise the merchandise will be dropped off ONLY. Customer is responsible to inform the carrier should there be any restrictions to the size of the truck in the area that you live in.
Packaging: The Carrier will remove and dispose of all packaging.

Mattress Removal
If you wish to add removal to your delivery service, please call or email and we can add this service for only $99. Otherwise, mattress removal is not part of the delivery service.
Please Note: We can not make delivery changes once the item is shipped.

Appointments
The carrier will call in advance of delivery to schedule a delivery window. Once you have committed to that window it is important that the appointment is kept to avoid further delivery charges.

Delivery Time Frame
Approximately 1-4 weeks. Furniture or mattress in our warehouse usually ships out in 3-5 days; otherwise they're ordered and received from our manufacturers. Transit time is approximately 1-2 weeks after leaving our facility. You will receive a call from the carrier to make delivery arrangements with you once it has arrived at your local delivery facility. Once you have committed to that window it is important that the appointment is kept to avoid further delivery charges. (Please note, extremely remote locations may take an extra week.)
Please Note: We can not make delivery changes once the item is shipped.

"IMPORTANT" One important thing to remember about freight is that you MUST inspect the product and any packaging you receive at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that the carrier/shipper ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

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Instructions Upon Receiving of Your Order

WHEN YOUR SHIPMENT ARRIVES, please follow these simple steps:

1. UPON DELIVERY please check the outside surface of the boxes as well as the contents inside the boxes thoroughly. If the boxes show any evidence of rough handling or appear to be punctured, crushed, dented, torn or wet, PLEASE NOTE this condition on all copies of the Delivery Receipt BEFORE YOU SIGN for the shipment. Then, inspect each furniture item individually.

2. Please request the delivery crew to wait until you open and inspect your items prior to signing any paper work. In the event the delivery crew refuses to wait while you inspect the furniture, please write on Drivers Delivery Receipt BEFORE DRIVER LEAVES, "Boxes is/are damaged and driver refused to wait for inspection of contents. Final determination of the extent of damage to the contents will be made when the packages are opened by consignee after delivery." (The Consignee is the person receiving the shipment or "You" in this case).

3. In the event that your products were damaged during transit, we ask you to use your best judgment If you feel that the damage is minor (such as a drawer that can be replaced or a slight staining issue) KEEP the original package and containers, NOTE THE DAMAGE IN FULL DETAIL on the Delivery Receipt. Even if the package appears only slightly damaged, write "PACKAGE DAMAGED" when you sign for delivery. This is VERY important. Then, please contact us and we will assist you in obtaining a quick resolution. If the boxes are badly damaged or if for any reason you feel any of the boxes are damaged more than slightly, please REFUSE DELIVERY on those items specifically and write down on the delivery receipt "REFUSE DELIVERY DUE TO BOX/CARTON DAMAGE." Please note that this is not an authorization for refund. Then, please notify us so we can send you out a replacement right away. If you are receiving multiple boxes, please use the above instructions for each box.

4. Customers are responsible for properly describing any and all damages on the Delivery Receipt. In the event the Delivery Receipt is not properly filled out and customers see damage to the boxes that are not noted on the Delivery Receipt, customers will be responsible for additional item re-shipment charges as well as up to 45% product replacement fees. By signing the delivery receipt free and clear and not noting any damage, any damage reported later is the customers responsibility and not that of www.thefurniturespace.com . Any damage caused from shipping must be noted on the Delivery Receipt or the insurance cannot be claimed - No Exceptions. Any and all damage claims must be reported to www.thefurniturespace.com within 72 hours of delivery. www.thefurniturespace.com is not responsible for any damage not reported to www.thefurniturespace.com within 72 hours of delivery - No Exception. At www.thefurniturespace.com we strive to provide each customer with a pleasant and memorable experience. By inspecting your deliveries and properly documenting any damages, you are providing www.thefurniturespace.com with the ability to guarantee your satisfaction. Thank you in advance for your cooperation.

5. If the shipment delivered to you is not in accordance with the number of cartons shown on the delivery receipt, have the delivering driver note the shortage on the delivery receipt when delivery takes place. Advise us of any shortage and we will trace the shipment with the delivery carrier. If the shortage cannot be located within a reasonable time, the missing items will be replaced.