We guarantee your absolute satisfaction. If you're not happy with something, let us know within 30 days of delivery. We'll refund you the cost of the item minus roundtrip shipping costs. We offer store credit as an option as well.
To learn more about our return policy and how to set up a return, please see Return Exchange Policy.
30 Day Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
We guarantee our prices. If you do find a lower price, just let us know and we'll match 115% of the difference!
The following are guidelines and limitations:
- We will match any local Brick and Mortar competitor's advertised price.
- Competitor must have product on display on their show floor.
- Items purchased must be identical to the ad (size, quantity, brand, flavor, color, etc.)
We DO NOT match the price in the following types of competitor ads:
- Items that require a separate purchase to get the ad price, example: "Buy [item A] to get [item B] for $C"
- Items with no actual price that require a purchase to get free product, example: "Buy both [items A & B] to get [item C] for free"
- Items that require a purchase to get a competitors' gift card, example: "Buy [item A] to get a $B gift card
- "Buy one get one free" advertisements
- Going out of business" sales or "close out" prices or any that fall under these types of items
- Percentage off, example: "All mascara, 40% off"
- Competitors' private label price promotions
We DO NOT honor:
- Ads when the actual price for items cannot be determined.
- Online free ads (Craigslist, kijiji, auctions etc.)
- Unavailable or back order product status items
- Misprinted or typographical ad prices of other retailers
- "Going out of business" sales or "close out" prices or any that fall under these types of items
- We do not match verbal quotes
- No coupon or promotions will apply for price matching orders.
Allow 24 hours to verify your price matching information.
We reserve the right to cancel any price matching order with unverifiable information.
If you find a product at a lower price at a reputable online or retailer and their payment options, shipping and delivery services are the same, please forward the quote you received in writing along with a link to the product site showing their offer. (We do not price match with retailers without showrooms or with online retailers that do not publicly display pricing). Once we have the opportunity to review the competitor's offer we will do our best to earn your business and you will have the opportunity to make the buying decision that best suits your needs, budget, and the service level you expect and deserve.
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. Please note warranties differ from each manufacturer and what it may cover.
Certain items under Clearance, Liquidation, Floor Model Sale, Red Tag Sale, and Overstock Items do not come with manufacturer's warranty. Please call us with any questions regarding an item in regards to warranty.